The concept of this tv show is funny and brilliant. In a way, it reminds me of the tv show "The Office". Not bad for a comedy tv pilot script. It's concise and straight to the point. Nowadays comedies on television usually don't even last more than one season depending on popularity. The characters of this television pilot are remarkable and can become instant fan-favorite characters. The structure of this script is very well done. The dialogue was brilliant and to the point. However, I would not traditionally use Microsoft Word for typing any type of script. I would recommend any professional screenwriting software within reason. Most industry professionals prefer screenwriters to use Final Draft which is a very expensive screenwriting software. Even celebrities who have written screenplays such as Tom Hanks, Ben Stiller, Edward Norton, and Jon Favreau use the screenwriting software Final Draft. Aaron Sorkin, James Mangold, Sofia Coppola, Guillermo Del Toro, JJ Abrams, and Robert Zemeckis also use Final Draft as well.
If you are going to use Final Draft, I recommend using the Final Draft app that you would use on an Ipad instead of buying the software because the app is cheaper than the actual software itself. But rewrites are crucial in any screenplay or stageplay. But that's a whole different thing. One of the hardest things to write is comedy and in this script, the timing of comedy was terrific and witty. We need more comedies like this because the comedy on tv nowadays is not even funny. Overall, I am very impressed with your work.